Return/Refund Policy Here at SimOneEMS we strive to satisfy you our customer. If you are not 100% satisfied with your SimOneEMS software subscription, please contact us within 14 days of your purchase. Within the first 14 days of your free trial subscription, you have the right to cancel and request a refund. We do not offer any refund request after your free 14 day trial. Please contact your account manager to proceed with any cancellations & refunds. If you are issued a refund, it should appear on your credit card statement within 72 business hours upon notifying us. After receiving your refund, you agree to uninstall and/or stop using any SimOneEMS, Inc. software product(s) for which you no longer possess a valid license for. SimOneEMS, Inc. reserves the right to disable any subscription, account, and product keys, issued for the refunded products.